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In some cases, shipping service providers need to know whether there is a clearly identifiable entrance at the delivery address, which should ideally be manned on weekdays during normal working hours. Private addresses, for example, are only approached by shipping companies with notification by telephone. If this information is missing and no one is found during the delivery attempt, this will result in considerable costs for a further delivery attempt. We will continue to charge for such costs if we were not aware of the relevant information.

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