Service & Maintenance – Printer Care & Support
Service & maintenance contracts secure you short response times and reliable technical support for your DTF printing system. This lets you avoid unplanned production downtime caused by missing or delayed maintenance. Whether a single printing system or several machines – with the right service contract you reliably cover your individual support needs.
With service & maintenance contracts, the individual composition of the contract contents is what counts in order to receive exactly the support your business needs. In the Service & Maintenance category, Print Equipment offers you modularly configurable contract contents for your needs. In the Service & Maintenance category you'll find the right protection for your DTF workflow.
What defines service & maintenance contracts?
Service & maintenance contracts bundle call-outs, spare parts, support and response times in an individually assembled contract package. A suitable contract design is decisive for plannable, permanently reliable care of your printing system.
The typical structure of a service & maintenance contract is clearly organized:
- The number of printing systems to be covered is defined individually
- Call-outs per year are included in the contract without separate charge
- Spare parts and, optionally, the print head are included in the scope of the contract
- Free telephone and online support complements agreed response times
Service & maintenance contracts thus ideally complement our DTF Replacement & Wear Parts and are a sensible addition to our DTF printing systems.
Why service & maintenance contracts are indispensable
Service & maintenance contracts play an important role for permanently plannable print operation. Only with agreed response times and regular call-outs can unplanned production downtime be reliably avoided.
The most important advantages include:
- Short response times: Agreed times for swift technical support
- Free call-outs: Service technicians at several locations with short travel distances
- Individual contract design: Freely selectable contents depending on business size. The number of your printing systems is decisive for the choice.
- Free support: Telephone and online assistance at no additional cost
- Ideal for professional continuous operation: Popular with businesses with high production demands
This makes service & maintenance contracts indispensable both for single-station operation and for businesses with several printing systems.
Which building blocks are there?
In the Service & Maintenance category, both modularly configurable contract contents and manufacturer warranty extensions are available to you.
Modular contract contents
You assemble your service & maintenance contract individually from several building blocks.
Typical building blocks are:
- The number of covered printing systems and the number of free call-outs per year
- Spare parts within the scope of the contract, with the option of also including the print head free of charge
- Free telephone and online support as well as individually agreed response times
This makes the modular contract contents ideal for protection tailored to your business.
Manufacturer warranties & extensions
In addition to your service contract, manufacturer on-site warranties are available to you.
These include, among others:
- 36 months on-site warranty for the Epson SC-F1000, optionally extendable to 48 or 60 months via CoverPlus
- 12 months on-site warranty for the Epson SC-F2200, optionally extendable up to 36 months via CoverPlus
- 12 months bring-in service and 4 months print head warranty for XP600-Pro roll printing systems
With our warranty extensions, you thus find a suitable complement to your individual service contract.
Our Service & Maintenance offering at a glance
In Print Equipment's Service & Maintenance category you'll find modularly configurable contracts as well as manufacturer warranty extensions for your DTF workflow.
Typical advantages:
- Individual composition: Freely selectable contract building blocks depending on need
- Extendable warranties: CoverPlus extensions for Epson systems
Our Service & Maintenance offering is thus a sensible addition if you want to take care of keeping your system permanently ready for operation in the DTF area.
What to look out for with service & maintenance contracts
If you want to take out a service & maintenance contract, you should consider various factors in order to find the right solution for your needs.
Important criteria are:
- Number of systems: Clarify how many printing systems are to be covered by the contract
- Response times: Agree clear time frames for technical support
- Print head coverage: Check whether the print head should be included in the contract free of charge
- Warranty extension: Use CoverPlus options for an extended on-site warranty
- Call-out arrangement: Look for the number of free call-outs per year
The right selection ensures that you work plannably and trouble-free in DTF printing.
Service & maintenance contracts for different applications
Depending on business size and production demands, the requirements for your service contract vary considerably. While modular contract contents can be flexibly adapted to your specific number of systems, manufacturer warranty extensions provide additional protection for your Epson-based printing systems.
The choice of the right contract combination therefore depends strongly on how many printing systems you operate and how critical a failure would be for your business. For consistently reliable operation, many textile print shops rely on a combination of an individual service contract and an extended manufacturer's warranty in order to reliably avoid downtime.
Service & maintenance contracts at Print Equipment
If you want to take out a service & maintenance contract, you'll find individually configurable contract contents as well as manufacturer warranty extensions at Print Equipment. From single-station operation to several printing systems, we offer you suitable solutions for your workflow.
In the Service & Maintenance category you'll find our offering as well as further categories in the DTF category, such as our DTF Replacement & Wear Parts. This way you get all components for your DTF workflow from a single source.
In addition, you benefit from personal advice, technical support and hands-on assistance when putting together your individual service contract. This lets you optimize your workflow in a targeted way and work successfully in the long term.